Summary (Shipping/Payment): Ace Coins and Collectibles is very strict when it comes to shipping the buyer's product. After the buyer's purchase through credit/debit card payment, free shipping will be implemented either through USPS Ground Advantage or Priority Mail, depending on the weight and dimensions of the box. Ace Coins and Collectibles will be emailing the buyer with information on their purchase. Exchanges are not allowed, and refunds will not be accepted except if the package is damaged or lost, or during the grace period, 12 hours after purchasing. For any questions or concerns regarding payment/shipping policies, email Ace Coins and Collectibles: acecoinscollectibles@gmail.com.
How to Pay?
Ace Coins and Collectibles accepts credit and debit card payments for all products listed on the site. Apple Pay and Google Pay are also allowed. Buyer's email and mailing address, either P.O. Box or home address. Ace Coins and Collectibles will not violate any customer's privacy concerning their address or P.O. Box. An incorrect address may cause the package to be lost. An email is needed for communication purposes.
How will products be shipped?
The products listed at Ace Coins and Collectibles will be shipped via the United States Postal Service (USPS). Tracking number will be included for safe and secure shipping. Therefore, through USPS, depending on weight and dimensions, products will be shipped either through these mailing options:
- USPS Ground Advantage (for any product less than 13 oz in weight)
- USPS Priority Mail (for any product over 13 oz in weight).
Both mailing options will be guaranteed, with a maximum box size of 130 inches, measured by the combination of the longest length and girth (perimeter of the width and height). If the shipped item is large or contains items worth over $500, Ace Coins and Collectibles will add USPS Adult Signature, which requires an adult over 21 years old to sign upon receipt. Ace Coins and Collectibles will not preview who signed the paper unless the buyer emails Ace Coins and Collectibles (acecoinscollectibles@gmail.com) for any exceptional requests. Other mailing options may be used in exceptional cases, although it is rare.
However, Ace Coins and Collectibles will email the buyer information, such as pictures of the packaging of the box, the item they purchased, the USPS Tracking Number, and if a USPS Adult Signature is required.
Free shipping?
Yes indeed. Ace Coins and Collectibles offers free shipping to customers.
Is there a return and exchange policy?
No. Ace Coins and Collectibles does not allow returns or exchanges of products sold on the site. However, a grace period will be given during the processing of orders, which occur before the item is shipped, which can take from 12 hours prior to purchasing the item. If the buyer decides to cancel the order during the grace period, please email your request to Ace Coins and Collectibles (acecoinscollectibles@gmail.com). The buyer will not be able to cancel the order after the grace period.
What if the shipped package is damaged or lost?
Ace Coins and Collectibles will do the best when it comes to taping and securing the package. If the buyer's package is damaged, however, email Ace Coins and Collectibles with pictures of your package as well as your order number/tracking number. A partial refund may be given depending on the condition of the package, although Ace Coins and Collectibles will be strict on their decision.
If the buyer's package is somehow lost, then a USPS insurance claim will be filed, and the buyer will get a full refund of their product.
Other Payment/Shipping Questions?
If any questions regarding payment and shipping from this site, feel free to email Ace Coins and Collectibles: acecoinscollectibles@gmail.com.